Who Are Richburns

Who Are Richburns

Richburns are the industry leaders in both debt recovery and metering services for the utility industry. We are the only debt management company that specialises solely in the utility market and we have worked with all the leading companies in the industry. Our vast experience across all aspects of the gas and electricity market combined with our use of cutting edge technology and modern processes makes us second to none within the industry. You can learn more about us on our corporate website located here.

Frequently Asked Questions

Why are you contacting me?

If you have received any correspondence from us it is because your account has been passed to us by one of our clients. Please contact us at your earliest convenient opportunity by calling the number on the letter you have received from us or alternatively on 0208 507 1051 or by logging into your account and requesting a callback.

What are your opening hours?

Our customer contact centre is open:

  • Monday - Friday: 8am to 8pm
  • Saturday: 8am to 2pm
How can I make a payment?

You can make a payment by logging into your account and clicking the 'Make a Payment' option (If your supplier is setup to do so). You are then able to either pay your account balance in full or pay off part of the account balance. All payments are processed securely through an external merchant, and Richburns do not store any card information.

Alternatively, you can call us and make a payment over the phone. To do this please call the number on the letter you received from us or alternatively on 0208 507 1051.

Please be aware that unless you pay your account balance in full action will still continue.

Do I have any other options?

If you are unable to make a payment in full on your account, you may be eligible for a Payment Arrangement or have a Pre-Payment meter installed at your property. Please call the number on the letter you received from us or alternatively on 0208 507 1051 to discuss if these options are available to you.

Please be aware, these arrangements may be subject to an upfront payment and/or terms and conditions.

I need help, where can I get some advice?

Richburns are here to help and find the best solution for your personal circumstances. We will be able to answer any questions or queries you may have about your account and the options available to you. Please get in touch at your earliest opportunity by calling the number on the letter you received from us or alternatively on 0208 507 1051. You can also request a call back by logging into your account and selecting the "request callback" option.

If you need further help and advice on this and other financial concerns, please visit our ‘Help & Advice’ page here where we listed various organisations who can offer you free debt advice and support.

I am being contacted about someone else's account . What can I do?

Please send us an email with as much information as possible, including the account number and address of the account we are contacting you about. Using this information we will begin to investigate the situation with the account.

Email: CustomerServices@richburns.co.uk